CRM+ Features

Improve the efficiency of your Field Operations

The only CRM software designed specifically for manufactures to improve the performance of their Franchise Network.

IKON CRM Field Force Management Logo
Briefcase icon
Prepare
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Dealer Scorecard/KPI Dashboards
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Field Activities Calendar
Electronic Communication
Contact
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Create Contact Meeting Reports
Attach Support Documents
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Follow-up on Pending Items
Collaborate
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Action Plans
Field Assignments
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Dealer Assessments
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Track
Analysis Reports
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Advanced Search Tools
Data Feeds Integration
Prepare

Help field managers reduce time spent preparing for contact meetings and create more comprehensive agendas

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Analysis Dashboards

Analyze performance KPIs and dealer scorecard via integrated dashboards to create a productive meeting agenda.

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Calendar

Monitor field operation activities, optimize Field Manager’s travel schedule and track action item due dates.

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Electronic Communication

One-stop location to collaborate, schedule and send meeting invitations electronically through the system.

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Contact

Help field managers become trusted advisors to the dealer network providing them with performance-focused insights

Record Contact Meeting Details

Capture meeting minutes, notes and recap in the system for the topics discussed.

Attach Support Documents

Keep all types of support material such as files and documents readily available during meetings.

Follow-up on Pending Items

Access history of pending items to keep track of progress and follow-up accordingly.

Collaborate

Transform meeting discussions into actions and expedite the execution of OEM field initiatives

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Action Plans

Transform contact meeting discussion topics and performance KPIs into assigned action items.

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Field Assignments

Streamline the implementation of corporate initiatives in the field.

Dealer Assessments

Survey the dealer network regarding the status of operations and facilities using a variety of question types.

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MANAGE

Enhance decision making and strategic planning to improve dealer network performance

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Analysis Reports

Perform trend analysis and generate comprehensive reports leveraging qualitative data.

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Action Plans

Retrieve all information and data with advanced search capabilities.

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Data Feeds

Integrate all types of internal and third-party data feeds.

What our clients say

Orange pink quotation mark After using the system for over 12 months, I can honestly say that my initial expectations and project objectives have been consistently exceeded due to the hard work and dedication of Optimum. This company provides a winning combination of value and expertise. Orange pink quotation mark

Sr. Mgr, Dealer Development & Training, kawasaki-logo
Success Stories
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Kia_Dealership_IKON_Improve_Field_Operations_Productivity_Kia_Motors_America

Significantly improves field operations productivity for Kia Motors America

Kawasaki_Motors_Corp_USA_IKON_Increase_Productivity_Sales_AfterSales_Operations

Kawasaki Motors Corp U.S.A. increases the productivity and efficiency of their Sales and After Sales Field Operations.

Volkswagen_of_America_Dealership_IKON_Successful_Software_Implementation

Volkswagen of America – Milestones of a Successful System Implementation

Perspectives
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Enhance_Collaboration_Dealer_Network_IKON_Perspective

Enhance Collaboration with Your Dealer Network in an Uncertain Business Environment

Digital_Transformations_Automotive_OEM_Retail_Network_IKON_Perspective

Digital Transformations disrupting Automotive Companies and their Retail Network

Optimum_Info_Embrace_Mantra_Flexibility_IKON_Perspective

Commonly understood that flexibility is the only constant in our world

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